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Paid plans start at $24.17/mo. There's also a free plan.
Tidio’s Free plan costs $0 and includes 50 billable conversations per month, 10 seats, 50 lifetime Lyro AI conversations and 100 Flows visitors. Starter lists at $24.17 per month on annual billing and Growth at $49.17; Tidio does not publish separate straight monthly rates for those plans. Paid plans raise included usage, while Lyro, Flows and branding can add separate charges. Check your expected conversation and visitor volume before choosing a tier.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free | $0 | $0 | very small sites testing basic live chat |
| Starter | $24.17 | — | small teams needing core live chat and tickets |
| Growth | $49.17 | — | growing teams wanting automation and collaboration tools |
| Plus | $300 | — | larger teams needing priority support and custom limits |
| Premium | — | Quote | enterprises wanting guaranteed AI resolution and compliance |
Add-ons and overages
- Lyro AI Agent standalone: starts at $32.50/mo from 50 Lyro AI conversations, 7-day free trial
- Flows standalone: starts at $24.17/mo from 2,000 visitors reached, 7-day free trial
- No Tidio branding add-on: $16.67/mo
02What the plan grid doesn't tell you
Conversation caps
Free includes 50 billable conversations monthly; Starter includes 100 and Growth starts at 250. Plus has custom limits. A general overage rate is not published.
Separate AI allowance
Free includes 50 lifetime Lyro conversations; Starter includes 50 as a one-off. Standalone Lyro starts at $32.50 monthly for 50 conversations.
Flows visitor allowance
Free includes the first 100 visitors reached. Standalone Flows starts at $24.17 monthly for 2,000 visitors reached.
Branding and custom usage
Removing Tidio branding costs $16.67 monthly. Plus lists usage charges and discounted usage rates; confirm your custom limits and rates with sales.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small site testing live chat | Free | It includes basic live chat and ticketing, 10 seats, and 50 billable conversations per month. |
| Small team needing core support | Starter | It raises the allowance to 100 billable conversations and adds 50 Lyro conversations as a one-off. |
| Growing team adding automation | Growth | It starts at 250 billable conversations and adds advanced analytics, permissions and automatic chat assignment. |
04Is Tidio worth the money?
Tidio is worth paying for when a team wants a hosted inbox and no-code support or sales automation, and its conversation limits fit the workload. The Free plan is enough to evaluate basic chat and ticketing, but its 50-conversation allowance is a tight production ceiling. Lyro and Flows can add separate costs, and monthly rates for Starter and Growth are not listed apart from annual billing. Tidio does not publish a self-hosting option, so teams that require one should look elsewhere.
Tidio pricing FAQ
Is Tidio free?
Yes. Tidio’s Free plan costs $0 and includes 50 billable conversations per month, 10 seats, basic live chat and ticketing, the first 50 Lyro AI conversations for the lifetime of the account, and the first 100 Flows visitors. Paid plans raise some of these allowances.
What is the cheapest Tidio paid plan?
Starter is the cheapest paid plan listed, at $24.17 per month on annual billing. It includes 100 billable conversations per month and 50 Lyro AI conversations as a one-off. Tidio’s pricing page does not publish a separate straight monthly rate for Starter.
How much do Lyro and Flows cost separately?
The standalone Lyro AI Agent starts at $32.50 per month for 50 Lyro AI conversations. Standalone Flows starts at $24.17 per month for 2,000 visitors reached. Both list a 7-day free trial. Check the plan page for current terms and allowances.
Does Tidio charge extra when I exceed a plan limit?
Tidio lists custom billable conversation limits and usage rates for Plus, but a general overage rate is not published. Before launch, ask Tidio what happens when a plan’s conversation, Lyro or Flows allowance is reached, and whether usage pauses or incurs additional charges.