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Paid plans start at $19/mo.
Intercom has no free plan or open-source edition; it offers a 14-day trial without a credit card. The Essential plan starts at $19 per seat/month billed annually for new customers, with a listed monthly price of $29. Advanced and Expert cost $85 and $132 per seat/month, respectively, on annual billing. Fin adds $0.99 per outcome, and channel and product add-ons can raise the bill. Budget by seats, outcomes and message volume, not just the plan price.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Essential | $19 | $29 | Individuals, startups, small businesses |
| Advanced | $85 | — | Growing support teams needing automation |
| Expert | $132 | — | Large support teams needing security/compliance |
| Fin AI Agent (standalone) | — | Quote | Teams using Fin with another helpdesk (Salesforce, HubSpot, Freshdesk) |
Add-ons and overages
- Fin AI Agent: $0.99 per outcome on all plans
- Fin Voice: $1.99 per voice outcome
- Pro (includes Operator): from $100 per workspace/month, includes 500 conversations and 6,000 credits/month; extra credits $0.01 each
- Copilot: $29 per teammate/month billed annually or $35/month billed monthly; 10 free Copilot and 10 free AI Auto-translation conversations per agent/month
- Proactive Support Plus: from $99 per workspace/month, includes 500 messages; additional messages charged per unit
- WhatsApp, SMS, email campaigns, and phone usage charged per message/unit, varies by region
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Essential | $19 | $95 | $190 | $475 |
| Advanced | $85 | $425 | $850 | $2,125 |
| Expert | $132 | $660 | $1,320 | $3,300 |
02What the plan grid doesn't tell you
Fin outcomes
Fin AI Agent costs $0.99 per outcome on all plans. Fin Voice costs $1.99 per voice outcome; standalone Fin has a minimum monthly commitment.
Paid add-ons
Copilot costs $29 per teammate/month billed annually or $35 monthly. Pro starts at $100 per workspace/month; extra credits cost $0.01 each.
Message volume
WhatsApp, SMS, email campaigns and phone usage are charged per message or unit, with rates varying by region.
Proactive messages
Proactive Support Plus starts at $99 per workspace/month and includes 500 messages. Additional messages are charged per unit.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small team starting support | Essential | $19 per seat/month billed annually for new customers; includes inbox, ticketing, reports and basic automation. |
| Growing team automating workflows | Advanced | $85 per seat/month billed annually, with workflow automation, multiple inboxes and 20 free Lite seats. |
| Large team with compliance needs | Expert | $132 per seat/month billed annually; includes SSO, HIPAA support, SLAs and 50 free Lite seats. |
04Is Intercom worth the money?
Intercom is worth pricing when a team wants a shared helpdesk, knowledge system and AI agent in one hosted product, and its workflow fits the support operation. The main cost risk is combining per-seat plans with Fin outcomes and paid channel or product add-ons. There is no free plan, so the 14-day trial is the low-commitment evaluation option, not a lasting free tier. Teams already using another helpdesk can price standalone Fin separately. Self-hosting is not an alternative offered by the vendor.
Intercom pricing FAQ
Is there a free version of Intercom?
Intercom has no free plan. It offers a 14-day trial without a credit card. After the trial, the Essential plan starts at $19 per seat/month billed annually for new customers, and Fin or channel usage may add charges.
How much does Intercom cost per month?
Essential starts at $19 per seat/month billed annually for new customers; its listed monthly price is $29. Advanced is $85 and Expert is $132 per seat/month on annual billing. Fin AI Agent adds $0.99 per outcome, with other add-ons and channel usage priced separately.
Does Intercom still exist?
Yes. Intercom is offered as a customer-service platform with a hosted helpdesk and Fin AI Agent. Its current pricing includes Essential, Advanced and Expert seat plans, as well as standalone Fin for teams using another helpdesk.
What does Intercom do on a phone?
Intercom says Fin can be deployed across phone, email, chat and Slack. Fin Voice costs $1.99 per voice outcome. Phone usage can also be charged by unit, with rates varying by region, so confirm the applicable charges for your setup.