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Paid plans start at $15/mo. There's also a free plan.
incident.io's Basic plan is free and includes Slack or Microsoft Teams response, single-team on-call, a status page and essential incident automation. Paid plans charge per user per month: Team starts at $15 with annual billing or costs $19 monthly, and Pro costs $25 monthly. Enterprise pricing is custom. On-call and several AI-related features are separate paid add-ons, so estimate the total from your seats and required capabilities rather than the base plan alone.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Basic | $0 | $0 | Teams starting with incident management |
| Team | $15 | $19 | Smaller teams needing incident response |
| Pro | — | $25 | Growing teams needing end-to-end incident management |
| Enterprise | — | Quote | Enterprises deploying across the organization |
Add-ons and overages
- On-call: $10 per user/month with Team; $20 per user/month with Pro; $20 per user/month standalone.
- Root cause analysis, Autonomous agent, and Nexus data sources are available as paid add-ons; prices are not published.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Team | $15 | $75 | $150 | $375 |
| Pro | $25 | $125 | $250 | $625 |
02What the plan grid doesn't tell you
On-call add-on
On-call costs $10 per user monthly with Team, $20 with Pro, or $20 per user monthly standalone.
AI and data add-ons
Root cause analysis, Autonomous agent and Nexus data sources are paid add-ons; the vendor does not publish their prices.
More seats
Team and Pro charge per user, so adding responders increases the recurring bill. Enterprise pricing is custom.
Billing details
Team's annual rate is $15 per user monthly versus $19 monthly. Confirm the billing commitment and any other terms with the vendor.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Team trying incident management | Basic | Free plan with collaboration response, single-team on-call, status page and essential automation. |
| Smaller team needing response | Team | $19 per user monthly, or $15 with annual billing; includes two schedules and three workflows. |
| Growing incident-management team | Pro | $25 per user monthly with unlimited schedules, three dashboards and a live call-routing number. |
04Is incident.io worth the money?
Basic gives teams a no-cost way to start with incident response, a status page and essential automation. Team is the entry point for teams needing more schedules and workflows, while Pro adds unlimited schedules and other response controls. Budget for on-call separately where it is not included in the chosen plan, and ask for quotes on root cause analysis, Autonomous agent and Nexus data sources. Per-seat charges make the total depend on who needs access; Enterprise buyers should request a full quote.
incident.io pricing FAQ
Is incident.io free?
Yes. Basic is free and includes Slack or Microsoft Teams response, single-team on-call, a status page and essential incident automation. It is intended for teams starting with incident management; confirm that its scope covers your needs before relying on it in production.
What is the cheapest paid incident.io plan?
Team is the least expensive paid plan listed. It costs $19 per user per month, or $15 per user per month with the annual discount. Its listed features include two schedules, three workflows, three custom fields and unlimited integrations.
How much does incident.io On-call cost?
On-call is $10 per user per month with Team and $20 per user per month with Pro. The standalone On-call price is also $20 per user per month. Check the vendor's current quote for the exact plan combination and billing terms.
Are incident.io AI features included?
Root cause analysis and Autonomous agent are paid add-ons, as are Nexus data sources. The vendor does not publish their prices. Ask for a quote that includes the specific AI features and data sources your team plans to use.