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Paid plans start at $21/mo. There's also a free plan.
PagerDuty’s Free plan costs $0 and includes five users, one on-call schedule, one escalation policy and 100 SMS or phone notifications monthly. Professional costs $25 per user monthly, or $21 with annual billing. The PD Reliability Platform plans use annual platform fees: Starter is $2,800 per year, Essential $12,000 and Plus $48,000, shown here as monthly equivalents. As a team grows, compare seat counts and included Signal Intelligence Events, AI Actions and Incident Workflows. Ultimate pricing is custom.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free | $0 | $0 | A single team trying on-call |
| Professional | $21 | $25 | Small teams standardizing incident management |
| Starter | $233.33 | — | Small teams running fast |
| Essential | $1,000 | — | Larger teams reducing firefighting |
| Plus | $4,000 | — | Teams scaling reliability operations |
| Ultimate | — | Quote | Enterprise customers |
Add-ons and overages
- AIOps, PagerDuty Advance, Runbook Automation, Status Pages, and Live Call Routing are listed as separately purchased add-ons for Professional.
- Buy additional seats for 40 credits per seat on Starter.
- Credit packs can add seats, Signal Intelligence Events, AI Actions, and Live Call Routing lines.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Professional (max. 5) | $21 | $105 | — | — |
02What the plan grid doesn't tell you
Usage beyond allowances
Plans include event, AI Action or workflow allocations. PagerDuty does not publish overage prices here; ask how usage beyond each allowance is billed.
Paid add-ons
AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing are separate add-ons for Professional.
Additional Starter seats
Starter has a 30-seat cap. Additional seats are listed at 40 credits per seat; confirm the credit-pack cost and availability.
Phone notifications
Free includes 100 SMS or phone notifications monthly. Confirm the paid-plan notification allowance and any additional call-routing charges with PagerDuty.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Single small on-call team | Free | It includes five users, one schedule and 100 SMS or phone notifications per month at no cost. |
| Small team needing reviews | Professional | It costs $21 per user monthly with annual billing and includes post-incident reviews. |
| Growing reliability team | Starter | Its annual platform fee includes 5,000 Signal Intelligence Events and 1,000 AI Actions, with a 30-seat cap. |
04Is PagerDuty worth the money?
PagerDuty can be worth paying for when incident response, integrations and automation need to sit in one operations platform. The Free plan is a reasonable fit for a small team validating a basic on-call workflow, but its five-user, one-schedule and 100-notification limits are narrow. Compare Professional’s per-user pricing with the platform plans’ annual fees and included usage before committing. If your requirements include self-hosting, PagerDuty does not present that option in its product plans. Ask for overage, add-on and export details before scaling.
PagerDuty pricing FAQ
How much does PagerDuty cost per user?
Professional costs $25 per user monthly or $21 per user monthly when billed annually. The Free plan includes five users at no charge. Starter and higher PD Reliability Platform plans are priced per platform rather than per user.
What is the cheapest paid PagerDuty plan?
Professional is $25 per user monthly, or $21 per user monthly with annual billing. Starter is the lowest-priced platform plan at $2,800 per year, shown as a $233.33 monthly equivalent. Which costs less depends on the number of Professional users.
What does PagerDuty Free include?
Free includes five users, one on-call schedule, one escalation policy and 100 SMS or phone notifications per month. The plan is limited in team size and notification volume, so check whether those allowances fit your rotation.
Are PagerDuty usage overages and add-ons priced publicly?
The listed plans show included event, AI Action and workflow allowances, but do not give overage prices. Professional add-ons include AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing. Ask PagerDuty for current add-on and excess-usage costs.