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Most buyers should pick incident.io.
incident.io is the better fit when the status page sits inside an incident-response workflow: it combines on-call, response, investigations and customer updates, with a free tier and per-user paid plans. Choose Statuspage when the primary job is publishing public, private or audience-specific service updates, subscriber messages and component status. Its fixed monthly page tiers make subscriber and team ceilings explicit. Developers should note that Statuspage lists REST API access, while incident.io’s product pages focus on integrations and response workflows.
01Side by side
| incident.io | Statuspage | |
|---|---|---|
| Pricing model | Per-user Team/Pro; on-call can cost extra | Fixed monthly tiers by page type |
| Free tier | Free Basic includes response, on-call, status page | Free public page caps subscribers, teams, components |
| Integrations | Slack, Teams, telemetry, deployments, code, incident history | Monitoring, alerting, chat, help desk; 150+ components |
| Platforms | Web, mobile, Slack, Teams, desktop | Web |
| Limits and scaling | Seat-based; schedules and workflows vary by plan | Subscriber, employee, team, metric caps by tier |
| API access | Integration-focused product pages | REST API access listed on Free and Hobby |
| Product scope | On-call, investigations, response, prevention, status pages | Public, private, audience-specific status communication |
| Deployment model | Hosted incident-management platform | Hosted status-page service |
incident.io Choose incident.io if
- Choose incident.io if on-call routing and incident response belong together.
- Choose incident.io if responders work in Slack or Microsoft Teams.
- Choose incident.io if you need investigations alongside customer status updates.
Statuspage Choose Statuspage if
- Choose Statuspage if publishing service status is the primary job.
- Choose Statuspage if you need public, private or audience-specific pages.
- Choose Statuspage if plan-based subscriber and team caps fit your needs.
02Pricing at real usage
incident.io’s Basic plan costs $0 and includes Slack or Microsoft Teams response, single-team on-call, a status page and essential automation. Team is $19 per user monthly, or $15 with annual billing; it includes two schedules and three workflows. Pro is $25 per user monthly, with unlimited schedules, while Enterprise is custom-priced. On-call can be added for $10 per user monthly on Team or $20 on Pro; prices for other AI and data-source add-ons are not published.
Statuspage’s Free Public Page is $0, capped at 100 subscribers, two team members and 25 components. Paid public pages run from Hobby at $29 monthly through Startup at $99, Business at $399 and Enterprise at $1,499. Private plans start at $79 monthly; audience-specific pages start at $300. Its bill is per page tier rather than per user, but subscriber, employee and team caps shape when you need to upgrade.
03API, SDKs and integration
incident.io names Slack and Microsoft Teams for response and shows connections to telemetry, deployments, code, incident history, logs, metrics, runbooks, pull requests and docs. That is an operational incident-context model, not just a page-update connector list. The homepage does not name an integration count.
Statuspage is the communication layer: it connects monitoring, alerting, chat and help desk tools, and supports status for 150+ third-party components. Its Free and Hobby plans list REST API access. The product pages do not list language-specific SDKs or a CLI for either product. Before building automation, verify supported endpoints, authentication, rate limits, pagination and webhook behavior in vendor docs. Compare integration behavior against your stack: incident.io coordinates response; Statuspage publishes updates and component status.
04Open source, self-hosting and lock-in
Neither product is presented as open source, and neither vendor documents a self-hosted edition. Treat both as vendor-operated services, not components you can fork or deploy in your own cluster. Statuspage holds public or private pages, components, subscribers and incident updates; incident.io ties response workflows to on-call, investigations and status pages. Replacing either service means recreating the relevant page configuration, notification rules and incident processes. Neither vendor details a complete export path. Before rollout, ask how to export incident history, subscribers, component configuration and audit data, and whether API access covers the records you need. Include those answers in an exit plan.
Questions people ask
Is incident.io a replacement for Statuspage?
Not exactly. incident.io covers on-call, incident response, investigations and status pages, while Statuspage focuses on publishing service updates to users or employees. Teams may use incident.io for response coordination and Statuspage for communications, but check whether you need two incident-update systems and how integrations synchronize status.
Which product has an API for developers?
Statuspage lists REST API access on its Free and Hobby public-page plans. Its product pages do not specify SDK languages, request quotas or rate limits. incident.io’s listed integrations cover Slack, Microsoft Teams and operational context sources; confirm its API availability and automation interfaces with the vendor before designing around them.
What do the free plans include?
incident.io’s Basic free plan includes response in Slack or Microsoft Teams, single-team on-call, a status page and essential automation. Statuspage’s free public page includes 100 subscribers, 25 components, two team members and two metrics. Choose based on whether you need response workflows or a public status page.
What should I check before choosing Statuspage for a large audience?
Check the page type and its audience cap. Statuspage’s public Enterprise plan lists 25,000 subscribers, while its private Enterprise plan lists 5,000 employees. Audience-specific pages start at 500 users. Confirm that the applicable cap and notification options fit your audience before selecting a tier.