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It's a split decision.
Choose FireHydrant if your team wants incident runbooks, retrospectives, service ownership and a named PagerDuty or Opsgenie configuration migrator. Choose incident.io if you need Slack and Microsoft Teams response, mobile and desktop access, or investigation tools that draw on organizational context. FireHydrant Pro costs $25 per responder monthly with annual billing. incident.io Team starts at $15 per user monthly with annual billing, but on-call is an added charge. Verify API limits and export options with either vendor.
01Side by side
| FireHydrant | incident.io | |
|---|---|---|
| Pricing model | Per responder; Pro $25/month, billed annually | Per user; Team $15 annual or $19 monthly |
| Free tier | Up to 10 responders, two runbooks, three integrations | Free response, single-team on-call, status page |
| API and SDKs | 350+ API endpoints; SDK details not listed | API and SDK details not listed on homepage |
| Integrations | Slack, Teams, Zoom, Meet; PagerDuty/Opsgenie migration | Slack, Teams, telemetry, deployments, code, incident history |
| Platforms | Web, Slack, Teams, Zoom, Google Meet | Web, mobile, desktop, Slack, Microsoft Teams |
| Limits and scaling | Free caps responders; Pro caps runbooks and integrations | Team caps schedules and workflows; Pro has unlimited schedules |
| Migration and lock-in | Configuration migrator for PagerDuty or Opsgenie | No migration route named on homepage |
| Response workflow | Runbooks, response, retrospectives and analytics | Investigations, response, prevention and AI agent |
FireHydrant Choose FireHydrant if
- Choose FireHydrant if… you need runbooks and incident retrospectives.
- Choose FireHydrant if… your team is moving PagerDuty or Opsgenie configuration.
- Choose FireHydrant if… service ownership and dependencies are central to response.
incident.io Choose incident.io if
- Choose incident.io if… responders work across Slack, Teams, mobile and desktop.
- Choose incident.io if… you want investigations informed by organizational context.
- Choose incident.io if… Team's per-user pricing fits your response needs.
02Pricing at real usage
Both have free plans, but their paid units differ. FireHydrant Free includes up to 10 responders, two runbooks, one public status page and three integrations. Pro is $25 per responder per month when billed annually; at 10 responders, that is $250 per month at the annual-billing rate. Enterprise is custom. SMS and voice cost extra, and Signals charges by alerts sent; FireHydrant does not publish those rates.
incident.io Basic is free for Slack or Microsoft Teams response, single-team on-call, a status page and essential automation. Team is $19 per user monthly, or $15 with annual billing; 10 users cost $190 monthly or $150 at the annual rate, before on-call. On-call adds $10 per user monthly with Team. Pro is $25 monthly per user, with on-call another $20. Prices for some AI and data-source add-ons are not published.
03API, SDKs and integration
FireHydrant is reviewed as exposing 350+ API endpoints, but its homepage does not identify an API protocol, SDK languages, CLI or documentation framework. Integrations named on the homepage are Slack, Microsoft Teams, Zoom and Google Meet. It also promotes migration of PagerDuty or Opsgenie configuration. Pro includes five integrations; Enterprise includes unlimited integrations.
incident.io's homepage presents a context layer connecting telemetry, deployments, code, incident history, logs, metrics, runbooks, pull requests and docs. It names Slack and Microsoft Teams for response and lists web, mobile, desktop, Slack and Teams surfaces. It does not state an integration count, API protocol, SDK language, CLI or documentation framework. Ask both vendors about API authentication, pagination, webhooks, rate limits and export endpoints; do not infer those details from the feature list. incident.io Team lists unlimited integrations.
04Open source, self-hosting and lock-in
Neither vendor states whether its product is open source or self-hostable. For procurement, do not assume an on-premises build is available; confirm deployment options, licence terms, data residency and retention with the vendor before committing.
FireHydrant advertises a PagerDuty and Opsgenie configuration migrator. That may reduce setup work when moving on-call configuration, but it does not establish that incident history, attachments, integrations or audit records can be exported. incident.io describes an organizational context layer spanning telemetry, deployments, code and incident history, not a data-export path. Ask each vendor about export formats, API coverage, deletion timelines and migration assistance, then validate a representative export before wiring workflows deeply into either platform.
Questions people ask
What is incident.io used for?
incident.io is a software reliability platform for investigating, responding to and preventing incidents. Teams can coordinate in Slack or Microsoft Teams, route on-call alerts, manage status pages and use AI that reasons across organizational context such as telemetry, deployments, code and incident history.
How does FireHydrant compare with incident.io?
FireHydrant emphasizes runbooks, on-call, a service catalog, collaboration, retrospectives and analytics. incident.io combines response and on-call with investigations, status pages and an AI agent. FireHydrant names a PagerDuty and Opsgenie configuration migrator; incident.io lists more access surfaces, including mobile and desktop.
Which product has the cheaper paid plan?
incident.io Team has the lower listed starting rate: $15 per user monthly with annual billing, or $19 monthly. FireHydrant Pro is $25 per responder monthly with annual billing. Compare equivalent seats and features: incident.io on-call costs extra, while FireHydrant lists alert-based Signals charges.
Can FireHydrant or incident.io be self-hosted?
Neither vendor states a self-hosting option or open-source licence on its homepage. Confirm deployment choices directly before procurement if self-hosting is a requirement. Also ask each vendor how to export incident history, attachments, integrations and audit records; configuration migration is not the same as a full data export.