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Paid plans start at $349/mo. There's also a free plan.
Sendbird's Free trial plan costs $0 and includes up to 1,000 monthly active users (MAUs), up to 20 peak connections and unlimited messages per month. It does not allow overages. For a production chat product, Starter costs $399 monthly or $349 per month with annual billing, while Pro costs $599 monthly or $499 annually. Both paid tiers list 5K MAUs; Enterprise pricing is custom. Budget separately for MAU overages and add-ons, whose prices are not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free trial | — | Quote | Trying chat features |
| Starter | $349 | $399 | Getting started with chat |
| Pro | $499 | $599 | Growing a chat product |
| Enterprise | — | Quote | Companies with large MAUs |
Add-ons and overages
- MAU overage fees may apply; amount not published
- Enterprise add-ons include Advanced Moderation and Data Export; prices not published
- Higher support levels can be purchased; prices not published
02What the plan grid doesn't tell you
MAU overages
MAU overage fees may apply, but Sendbird does not publish the amount. Ask how excess usage is measured and billed.
Business messages
Starter, Pro and Enterprise include 30K free in-app business messages. Confirm the charge after that allowance is used.
Enterprise add-ons
Advanced Moderation and Data Export are Enterprise add-ons; their prices are not published.
Higher support
Higher support levels can be purchased, but Sendbird does not publish their prices.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Prototype under 1,000 MAUs | Free trial | The free tier includes unlimited monthly messages, but caps usage at 20 peak connections and allows no overages. |
| Startup in production | Starter | At 5K MAUs, it includes messaging essentials, basic moderation, ticketed support and 30K free in-app business messages. |
| Team needing data export | Pro | It adds translation and data export to Starter features, with 5K MAUs and 30K free in-app business messages. |
04Is Sendbird worth the money?
Sendbird can be worth paying for when the alternative is building and operating conversation infrastructure in-house. The free tier is useful for evaluating a small workload, but its 1,000-MAU and 20-peak-connection limits, plus the no-overages rule, make it a poor production safety margin. Starter and Pro list straightforward prices, yet MAU overages and several add-ons remain unpriced. Get a written usage estimate before launch, especially if your MAU count may exceed 5K.
Sendbird pricing FAQ
Is Sendbird free?
Sendbird's Free trial plan costs $0 and includes up to 1,000 MAUs, up to 20 peak connections and unlimited messages per month. It does not allow overages. The paid Starter and Pro plans list 5K MAUs.
How much is Sendbird Starter?
Starter is $399 per month with monthly billing or $349 per month with annual billing. It includes 5K MAUs, messaging essentials, basic moderation, ticketed support and 30K free in-app business messages.
How much is Sendbird Pro?
Pro is $599 per month with monthly billing or $499 per month with annual billing. It lists 5K MAUs, Starter features, translation, data export and 30K free in-app business messages.
Does Sendbird charge MAU overages?
MAU overage fees may apply, but Sendbird does not publish the amount in the pricing information available here. The Free trial plan does not allow overages. Ask the vendor how paid-plan overages are calculated before forecasting costs.