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Paid plans start at $15/mo. There's also a free plan.
Twilio offers a free account, but not one platform-wide free tier. Selected products have their own allowances: the SendGrid Email API includes 100 emails per day free, TaskRouter includes 100 tasks per month, and Functions includes 10,000 invocations. From there, bills grow with messages, minutes, characters, requests, tasks, active users or monthly plans. The pricing page lists usage rates and monthly prices but no annual billing option or discount.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Conversation Orchestrator | — | Quote | Teams connecting conversations across channels |
| Conversation Intelligence | — | Quote | Teams extracting context from conversations |
| Conversation Memory | — | Quote | Teams building persistent customer context |
| Enterprise Knowledge | — | Quote | Enterprises managing reference materials |
| Conversation Relay | — | Quote | Teams adding voice AI |
| SMS | — | Quote | Teams sending and receiving texts |
| RCS | — | Quote | Teams sending and receiving RCS |
| WhatsApp Business API | — | Quote | Teams messaging customers on WhatsApp |
| Conversations API | — | Quote | Teams managing cross-channel conversations |
| Twilio SendGrid Email API | — | $19.95 | Teams delivering email at scale |
| Twilio Email | — | Quote | Teams adding email to Twilio channels |
| Twilio SendGrid Marketing Campaigns | — | $15 | Teams automating email campaigns |
| Voice APIs | — | Quote | Teams embedding calling in applications |
| Elastic SIP Trunking | — | Quote | Teams connecting global VoIP infrastructure |
| Twilio Flex | — | $150 | Teams building a cloud contact center |
| Twilio Video | — | $150 | Teams embedding video calling |
| Interconnect | — | Quote | Teams using private communications connections |
| TaskRouter | — | Quote | Teams routing work by employee skills |
| Twilio for Salesforce | — | $15 | Salesforce teams sending Twilio SMS |
| Verify | — | Quote | Teams verifying users and reducing fraud |
| Lookup | — | Quote | Teams checking phone number validity |
| Connections | — | $120 | Teams connecting first-party customer data |
| Protocols | — | Quote | Connections customers managing data quality |
| Unify | — | Quote | CDP customers unifying customer data |
| Twilio Engage | — | Quote | CDP customers running multichannel campaigns |
| Twilio Segment CDP | — | Quote | Teams managing customer data |
| Studio | — | Quote | Teams building apps with visual workflows |
| Functions | — | Quote | Teams creating event-driven microservices |
| Assets | — | Quote | Teams running code serverlessly |
| Support plans | — | Quote | Twilio customers needing account support |
Add-ons and overages
- Protocols is a paid add-on to Connections Business or CDP plans; pricing is customized.
- Unify and Twilio Engage are included in CDP plans.
- Twilio for Salesforce costs $15 per seat per month after its 30-day free trial.
- Flex and Twilio Video list $1 per active user hour or $150 per named user per month.
- TaskRouter costs $0.06 per task after the first 100 tasks/month.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Twilio for Salesforce | $15 | $75 | $150 | $375 |
02What the plan grid doesn't tell you
Usage adds up
SMS, voice, conversation processing and serverless use are metered in different units; estimate each product separately before forecasting spend.
WhatsApp rate variation
WhatsApp Business API starts at $0.005 per message, and the pricing page says prices vary by use case.
Support plan pricing
Developer support plans are free; other support plans are based on monthly spend. Confirm the applicable plan and terms with Twilio.
Messaging registration
Reddit users report 10DLC verification delays and resubmissions. Build time for registration and review into launch planning.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Side project sending texts | SMS | The rate starts at $0.0083 per sent or received message, with charges scaling by message volume. |
| App delivering transactional email | Twilio SendGrid Email API | Includes 100 emails per day free; paid plans start at $19.95 per month. |
| Team building a contact center | Twilio Flex | Lists 5,000 hours free, then $1 per active user hour or $150 per named user per month. |
04Is Twilio worth the money?
Twilio can be worth paying for when an application needs several communications channels or specific APIs such as voice, verification and customer messaging. The free account and product allowances are useful for starting, but they do not cover every service or provide a single predictable production price. Model each product’s usage unit and confirm current rates for your use case. Self-hosting is not established as an option, so teams choosing Twilio should also verify data export and migration terms before committing.
Twilio pricing FAQ
Is Twilio free to use?
You can create a free account, and selected products include limited free usage. The SendGrid Email API lists 100 emails per day free, TaskRouter includes 100 tasks per month, and Functions includes 10,000 invocations. Other products have separate prices or trial terms, so check each product rather than assuming all APIs are free.
How much is Twilio per text?
SMS starts at $0.0083 to send or receive a message. That is a starting rate, not a universal total for every destination or use case. Check Twilio’s current pricing for the markets you serve and account for message volume and any registration requirements.
Does Twilio offer monthly plans?
Some products have monthly prices while others charge by usage. The SendGrid Email API paid plans start at $19.95 per month, Connections costs $120 per month for up to 10,000 visitors, and Twilio Flex lists named-user pricing at $150 per month. The pricing page lists no annual billing option or discount.
What is included in Twilio's free tier?
There is no single free allowance that covers the entire platform. Product-specific examples include 100 SendGrid Email API emails per day, 100 TaskRouter tasks per month, 10,000 Functions invocations, and 5,000 hours for Twilio Flex and Twilio Video. Connections instead lists a 14-day free trial.