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It's a split decision.
New Relic is an observability platform: choose it to collect and correlate application, infrastructure, log, security, and user-experience signals, with ingestion and user costs to model. Statuspage is an incident-communication service: choose it to publish service status, notify subscribers, and show component status. It does not replace observability, and New Relic is not a status-page substitute. Teams can use both, connecting monitoring and incident workflows to keep users informed.
01Side by side
| New Relic | Statuspage | |
|---|---|---|
| Pricing model | User charges plus data-ingest and add-on costs | Monthly page tiers with subscriber, team, metric ceilings |
| Free tier | 100 GB ingest; one full-platform user | 100 subscribers; 25 components; two team members |
| Starting paid price | $10/month for first Standard full-platform user | $29/month for Hobby public page |
| API and telemetry | OpenTelemetry named; API specifics not listed | REST API access on Free and Hobby |
| Integrations | OpenTelemetry, Kubernetes, cloud, LLMs, agents | 150+ components; monitoring, chat, alerting, help desks |
| Deployment model | Hosted observability platform | Hosted incident communication service |
| Platforms | Web | Web |
| Limits and scaling | Ingest scales by GB; user limits vary by plan | Subscriber, team, and metric ceilings rise by tier |
New Relic Choose New Relic if
- Choose New Relic if you need application and infrastructure observability.
- Choose New Relic if you need logs, security, or AI monitoring.
- Choose New Relic if your team can budget for ingest and user growth.
Statuspage Choose Statuspage if
- Choose Statuspage if you need a public incident communication page.
- Choose Statuspage if subscribers need proactive service updates.
- Choose Statuspage if you need public, private, or audience-specific status views.
02Pricing at real usage
New Relic's Free plan includes 100 GB of monthly ingest, one full-platform user, unlimited basic users, 500 synthetic checks, and at least eight days of retention. Standard starts at $10 per month for its first full-platform user; additional full-platform users are $99 each, up to five. Standard ingest over 100 GB costs $0.40/GB. Pro is $349 per user monthly with an annual commitment or $418.80 month to month; Core users are $49. Extra synthetic checks and retention cost more, with prices not published.
Statuspage Free allows 100 subscribers, 25 components, two team members, and two metrics. Public paid tiers start at $29/month for Hobby; private Starter is $79/month, and audience-specific pages start at $300/month. Prices rise with subscriber, team, and metric limits, rather than data ingest.
03API, SDKs and integration
New Relic's homepage names OpenTelemetry, Kubernetes, cloud environments, LLMs, agents, and microservices. OpenTelemetry gives teams a stated standards-based integration path for telemetry, but the homepage does not specify SDK languages, a CLI, or API behavior. Statuspage lists REST API access on its Free and Hobby plans. Its homepage describes integrations with monitoring, alerting, chat, and help desk tools, plus more than 150 third-party components, including Stripe, Mailgun, Shopify, and PagerDuty.
Neither homepage identifies SDK languages or CLI tooling. For an implementation, verify endpoint coverage, authentication, rate limits, and documentation against your specific workflow before committing. New Relic is the closer fit for instrumenting and observing services; Statuspage is built to publish incident updates and component status. Its integrations can connect that communication page to tools already used for incident response.
04Open source, self-hosting and lock-in
Neither vendor publishes an open-source license or self-hosting option for these products in its product positioning. Both are web services, so plan around vendor-hosted operation rather than deploying either as an in-house server.
The products also hold different operational data. New Relic is used to ingest and query telemetry; Statuspage manages status pages, components, and subscriber communications. The product pages do not describe bulk export or migration procedures. Before production adoption, ask each vendor how to export historical data, configuration, and subscriber records, and whether exports preserve formats you can use elsewhere. New Relic's OpenTelemetry support provides a standards-based telemetry path, but it does not by itself establish how dashboards, alerts, or historical data migrate. Statuspage's page tiers and subscriber limits make audience and page migration a separate concern.
Questions people ask
Can New Relic replace Statuspage?
No. New Relic monitors software systems and their performance; Statuspage publishes service status and incident updates to users or employees. New Relic can help teams identify issues, while Statuspage communicates them. Use both if you need observability and a dedicated incident communication page.
Is Statuspage cheaper than New Relic?
Statuspage's public paid plans start at $29 per month, while New Relic Standard starts at $10 per month for its first full-platform user. Those prices cover different jobs and plan limits. New Relic costs can rise with users and ingest; Statuspage tiers rise with subscriber, team, and metric ceilings.
Does Statuspage have a REST API?
Yes. Statuspage lists REST API access on its Free and Hobby plans. The vendor's site does not specify API rate limits or SDK languages, so confirm those details with the vendor before relying on it for high-volume automation.
Can teams use New Relic and Statuspage together?
Yes. New Relic can provide observability for applications and infrastructure, while Statuspage communicates service status and incident updates. Statuspage says it integrates with monitoring, alerting, chat, and help desk tools. Confirm that your incident workflow supports the specific integration and update behavior you need.