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Pricing is quote-based.
ZeptoMail offers a free first email credit covering 10,000 emails; the pricing page does not list a recurring free plan or open-source option. After that, services use channel-specific credits rather than a monthly subscription. Email credits cost $2.50 for 10,000 emails, while SMS and WhatsApp credits cost $3 and voice credits cost $1. Budget for expiry dates, message length, WhatsApp’s destination-country rate and the annual dedicated-IP charge before estimating production spend.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| — | Quote | Transactional email senders | |
| SMS (BETA) | — | Quote | Businesses sending time-sensitive SMS |
| WhatsApp (BETA) | — | Quote | Businesses sending transactional WhatsApp messages |
| Voice (BETA) | — | Quote | Businesses sending automated calls |
| Custom Pricing | — | Quote | High-volume senders across channels |
Add-ons and overages
- Dedicated IP: $30/month billed annually; available in US, EU, and IN data centers.
02What the plan grid doesn't tell you
Email credit expiry
Email credits cover 10,000 emails and expire after six months. Each recipient counts as one email, so multi-recipient sends use credit per recipient.
SMS chunk counting
A $3 SMS credit covers 1,000 chunks of up to 160 characters each. Longer messages can consume multiple chunks.
WhatsApp fees
WhatsApp adds the Meta destination-country rate plus a 10% platform fee. Its credits are shared with SMS and expire after six months.
Dedicated IP billing
A dedicated IP costs $30/month billed annually, and is listed for US, EU and IN data centers.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small transactional email sender | The first credit is free for 10,000 emails; later credits cost $2.50 for each 10,000. | |
| India-based SMS or WhatsApp sender | SMS (BETA) / WhatsApp (BETA) | Each costs $3 per message credit. SMS is limited to India; WhatsApp adds Meta’s destination-country rate and a 10% platform fee. |
| High-volume cross-channel team | Custom Pricing | Zoho lists tailored pricing across channels and directs high-volume senders to contact sales. |
04Is ZeptoMail worth the money?
Credit pricing gives developers a direct way to estimate usage without a listed monthly subscription. The first 10,000-email credit is useful for evaluation, but it is not a recurring free tier. For production, account for six-month expiry on email, SMS and WhatsApp credits, plus WhatsApp’s destination-country rate and platform fee. Voice credits do not expire, but purchases start at 10 credits. Ask Zoho for a custom quote if your send volume spans channels or makes per-credit budgeting difficult.
ZeptoMail pricing FAQ
How much does ZeptoMail email cost?
The pricing page lists the first email credit free, covering 10,000 emails. Each later credit costs $2.50 and also covers 10,000 emails. Each recipient counts as one email, and email credits are valid for six months.
Does ZeptoMail charge a monthly subscription?
The pricing page lists no monthly or annual subscription for the messaging services. Email, SMS, WhatsApp and voice use credits. Dedicated IPs are a separate add-on at $30/month billed annually.
How are SMS and WhatsApp credits counted?
SMS costs $3 per message credit for 1,000 chunks of up to 160 characters each. WhatsApp costs $3 per message credit plus the Meta destination-country rate and a 10% platform fee. SMS and WhatsApp credits are shared and valid for six months.
Do ZeptoMail voice credits expire?
No. The pricing page says voice credits do not expire. They cost $1 per credit, with a minimum purchase of 10 credits. US landline rental starts at one credit per month, and call rates start at 0.0125 credits per minute.