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It's a split decision.
Choose Glassbox if your team needs session replay, journey analysis and security or compliance capabilities across web and native mobile apps. It lists monthly session allowances and retention windows, but the vendor does not publish plan prices. Choose Lucky Orange for website behavior analysis with heatmaps, recordings, surveys and live chat, plus published monthly tiers starting at $39. Its integrations directory may suit teams connecting website insights to existing tools, but neither product publishes API or SDK details for an API-first build.
01Side by side
| Glassbox | Lucky Orange | |
|---|---|---|
| Pricing model | Custom pricing; plan prices are not published | Published monthly tiers start at $39 |
| Free tier | No free plan listed | No free plan; seven-day trial |
| Integrations | Homepage does not list integrations | Integrations directory; named integrations not stated |
| Platforms | Web and native mobile apps | Web |
| Limits and scaling | Plans include 2M or 3M monthly sessions | Plans start at 3,500, 50,000 or 300,000 sessions |
| Session replay coverage | 100% or 10%, depending on plan | Session recordings; coverage percentage not stated |
| Retention | Replay: 1 or 3 months; analysis: 1–13 months | Base storage starts at 60 days |
| Add-ons | Tailored financial-organization add-ons | Discovery AI, storage upgrades and extra websites |
Glassbox Choose Glassbox if
- Choose Glassbox if you analyze native mobile and web journeys.
- Choose Glassbox if replay and security matter in regulated workflows.
- Choose Glassbox if you need plan-level session and retention allowances.
Lucky Orange Choose Lucky Orange if
- Choose Lucky Orange if published monthly pricing matters.
- Choose Lucky Orange if you need website heatmaps, surveys and live chat.
- Choose Lucky Orange if a seven-day trial helps evaluate fit.
02Pricing at real usage
Neither product lists a free plan. Lucky Orange offers a seven-day trial, then lists Build at $39 per month for 3,500 tracked sessions, Expand at $249 for plans starting at 50,000, and Scale at $1,049 for plans starting at 300,000. All include unlimited team members and base storage starting at 60 days. Additional websites cost $5 per site; Discovery AI and longer storage are add-ons with prices not stated. Annual billing and discounts are not stated. Glassbox does not publish plan prices or a free trial. Its Production Operation plan includes 2 million monthly sessions and 100% replay; Marketing/Business and Product include 3 million sessions and 10% replay. Since the prices are not published, teams cannot compare Glassbox cost at those volumes without a vendor quote.
03API, SDKs and integration
Neither vendor publishes API styles, SDK languages or CLI support in its product pages, so teams building an API-first analytics pipeline should ask both vendors for technical documentation before committing. Lucky Orange says it works with existing tools and provides an integrations directory, but the named integrations are not stated. Its documented workflow connects Discovery AI findings to heatmaps and recordings, then links survey responses and live-chat conversations to visitor recordings. Glassbox focuses on session replay, journey analytics, struggle and error analysis, fraud prevention, digital record keeping and native mobile analytics. Its homepage does not list integrations. The platforms are different: Glassbox covers web and mobile, while Lucky Orange is for web. For implementation planning, ask each vendor about event collection, identity handling, export access, SDK support and how integrations affect session counts.
04Open source, self-hosting and lock-in
Neither vendor states an open-source licence or self-hosting option in the product facts and homepage material. Treat both as vendor platforms rather than assuming you can run the collection or analysis stack in your own infrastructure. The vendors also do not publish data-export or migration details there. Before adopting either, ask what raw events, recordings, heatmaps and survey responses can be exported, in which formats, and whether exports remain available after cancellation. Confirm retention and deletion behavior, including backups, and whether you can transfer identifiers or analysis definitions to another tool. Glassbox lists replay and analysis retention by plan; Lucky Orange lists base storage starting at 60 days, with paid storage upgrades. Those windows are not a substitute for a documented exit path.
Questions people ask
Which product is cheaper?
Lucky Orange has published monthly prices: Build starts at $39, Expand at $249 and Scale at $1,049. Glassbox does not publish plan prices, so a direct cost comparison requires a quote. Compare session volume, replay coverage, retention and add-ons, not just the entry price.
Does either product have a free plan?
Neither product lists a free plan. Lucky Orange offers a seven-day trial. Glassbox does not list a free trial. Confirm trial access, data limits and what happens to collected data when the trial ends with the vendor.
Which product supports mobile analytics?
Glassbox lists analytics for native mobile apps as well as web. Lucky Orange is a web behavior analytics tool. If native-app session capture is a requirement, ask Glassbox about supported platforms, SDKs and implementation details before selecting a plan.
Are Glassbox or Lucky Orange open source or self-hostable?
Neither vendor states an open-source licence or self-hosting option in its product pages. If infrastructure control or an open-source licence is a requirement, ask each vendor directly about deployment, data access and export before building an integration around either platform.